REDFEN WINDOWS & DOORS at Diss Business Centre, Dark Lane, Diss, Scole

Contacts

Phone:
+44 1379 308210

Address:
Diss Business Centre, Dark Lane, Diss, Scole, England IP21 4HD

Web site:
redfen.co.uk

Categories:
General contractor  

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Working times

Reviews

• ★ ☆ ☆ ☆ ☆

  20.08.2018

  Mark Hurren
  Terrible, truly terrible! I cannot convey in a short review how unethical and unprofessional this organisation is. Before money hit Redfens account the managing Director was a credible, helpful individual who was happy to help. The minute money exchanged problems occurred, weeks passed with no communication, fitters were supposed to be on site they didn't arrive ( I hasten to add this was at the request of Redfen and not a reflection of the fitters). Windows were damaged, a dangerous attempt at delivering our large sliders resulted in them being smashed and dumped on a public highway for over a week. Windows were left off the order, options were paid for and not provided. We had to pay twice for fitting despite the fitting price going up £6000 a week before install (again a reflection of Redfens sales technique and not the fitters).
  
  It should be noted Internorm UK are a completely different legal entity to Redfen they are purely manufacturers of windows and doors. The fact their sales partners use the Internorm logo and branding does not offer any form of guarantee, in essence you are dealing with that company in question. This is still the case if any form of letter is entered in to by Internorm UK. Be sure to do your home work about who you engage with as unfortunately my experiences confirm Internorm are unable to assist or perhaps unwilling I am unsure which to help if there is any dispute with your supplier, Any claims to the contrary in the form of a guarantee letter are unfounded as I have requested assistance for months in the hope we could use a different sales partner and have been told it's redfen's problem.
  
  Once again Redfen are a separate legal to entity to Internorm UK with no affiliation other than purchasing their products. Internorm have no legal obligation to step in to help you any any way should you have fitting or supply issues.

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